Reach the right team
Monthly-service complaintsMohammed Hadi0561001822
Recruitment and transfersAbeer0561004474
Worker support and communication issuesMohammed Othman0532832775
Translation and follow-upMohammed Kamal0561007822
Complaints & customer rights
Contacts for complaints, service follow-up, worker support and official escalation.
Clear follow-up steps
- Contact the relevant team or email with your contract reference if available, the date, a short account and the resolution sought.
- Retain your contract, invoice, payment evidence and correspondence. Share only what is needed through a channel agreed with the team. Do not send passwords or card details.
- Ask for acknowledgement, a reference if available, and the action and outcome in writing. This site does not create an automatic ticket; receipt starts when your message reaches the relevant team.
Official channels remain available
For a Musaned contract complaint, use the complaint route in your account to identify the relevant contract. For matters within HRSD’s remit, use the ministry’s channels. Contacting Al Deeb does not prevent approaching the competent authority or pursuing your rights.
Privacy complaints
For access, correction, destruction or concerns about how your data is handled, email and identify the request as a privacy matter. The privacy notice explains rights, response periods and the SDAIA complaint channel.