Clear answers, an easier decision.
What you need to know about monthly rental, recruitment and arranging a visit.
Showing 11 of 11 answers
How do I arrange a monthly rental?
Choose a plan and request a visit, or contact Abdullah Hadi on 0561008222. We check availability and arrange an individual branch meeting. Ask for the total, VAT treatment and plan inclusions before contracting.
Can I choose a domestic worker online?
The website handles inquiries and visit coordination. Individual branch meetings depend on availability and respect the worker’s choice and agreed duties. Contracting, documentation and payment are completed through the approved service channels; a visit alone does not create a contract.
Is hourly or daily rental available?
Only monthly rental is currently offered. Hourly and daily rental are not available.
How do I pay for recruitment?
Recruitment contracts and payments are completed only through Musaned. Published fees include VAT; they are not the worker’s salary or two years of employment costs. Check the contract total, itemized fees and insurance before agreeing. This website takes no payments.
Does my request confirm a visit or availability?
Your request starts the conversation. Our team confirms availability, your visit and the details with you before you come to the branch or proceed.
Can I make an inquiry for a family member?
You can help with their permission. Use your own name and number if you are the contact, and explain that you are inquiring on their behalf. Do not share identity documents or health information in the form; the team explains the contract holder’s requirements before contracting.
How do I check transfer procedures and availability?
Share your inquiry for guidance based on eligibility and case type. The worker’s and relevant parties’ consent, the contract and approved transfer procedures must be complete before work begins. This website does not list workers for individual-to-individual transfers; use Musaned for that. Immediate availability is not guaranteed.
Does the two-year term mean unlimited replacement?
No. Two years describes the employment term under the contract, not unlimited replacement or a guaranteed arrival time. Provider obligations, replacement, compensation and cancellation follow the applicable rules and approved contract. Your statutory rights remain protected.
What does domestic worker contract insurance cover?
For a domestic worker arriving for the first time to an employer, insurance for the first two years forms part of Musaned contracting. The policy defines its cost, coverage, exclusions, compensation limits and claims process. Review it before payment. Insurance does not cover every situation, and the displayed recruitment fee should not be assumed to include its premium unless the contract says so.
How do I request cancellation, a refund or make a complaint?
Before contracting, contact us to cancel visit coordination; this website charges no fee. After contracting, your case is reviewed under the approved contract and applicable rules. Keep your contract reference, invoice and correspondence. Our cancellation and complaints pages explain the steps and escalation options. You retain the right to contact the competent authority.
I need translation or help with an issue.
Mohammed Kamal handles translation and follow-up; Mohammed Othman handles worker communication issues. Mohammed Hadi is the escalation contact for rental-related customer issues. Find the appropriate number on our contact page.